"Extremely pleasant, professional, patient and straightforward"
I was involved in a car accident (not at fault), that seemed like it would be straightforward. The at-fault driver accepted fault and so did their insurance company. The problem was that they wanted to settle within the next week, and I didn't even know the extent of my bills (or how my injuries would pan out), yet. I had never been in this situation before but had friends and colleagues all telling me to "get a lawyer". I was lucky that I only suffered minor injuries, but even that involved a ride to the ER, but it was complicated by the fact that my personal vehicle was totaled on authorized company time, so workers' comp and my personal insurance were all involved; oh, and I am not a resident of PA, where the accident occurred, so it got confusing and started to feel overwhelming pretty quickly....then the bills started to roll in. I called four other PA law firms, and emailed one more, that reportedly offered free consultations. I never got a single return call or email...or letter, for that matter. While griping about this when a co-worker asked if I was having any luck figuring it all out, they asked if I'd called Metzger Wickersham. I said I'd never even heard of them, and they gave me their number and said their neighbor had had good luck with them. So I called, and someone actually did answer the phone and asked for a brief synopsis of why I was calling and said they'd have one of their attorneys call me back. I had heard that one, before. But they DID call back, a few hours late (and I forget the gentleman's name, but he worked with Zach Campbell) and wanted more details about my situation so that he could provide it to Mr. Campbell. He was very pleasant and professional and said that Mr. Campbell would give me a call back once he'd had time to review my information. That actually happened, too....the same day! But I missed the call and received a voice message. I called back and got Mr. Campbell's voice mail and left a message (as my schedule would be complicated the following day and I was sure I'd just blown my chance to speak to anyone). But no... Mr. Campbell called me the next day, spoke to me in frank detail about what he knew (and what he didn't) regarding the details of my situation, answered all of my questions, and was extremely pleasant, professional, patient and straightforward. He was also up front that my situation did need an attorney, yet, unless one of a few variables changed. The discussion was a huge peace of mind, for me. I also received a follow-up letter about a week later noting our conversation. Nothing has since developed that would warrant me needing them for my situation, as I was able to work through almost all of it on my own after our conversation. However, if I ever did/do need a personal injury attorney in PA, I'm not even going to bother trying to contact anyone else!